Three years.
Included.
Every transmission we rebuild carries a 3 year, 45,000 mile warranty. It isn't an add-on, it isn't a product we sell you at the counter, and it isn't something you have to ask about. It comes with the job.
Included with every rebuild. No extra charge, no upsell, no separate warranty product to buy.
What it covers
The warranty covers failures caused by defective parts or by our workmanship, and it covers both parts and labor. In plain terms: if something we installed fails, or we got something wrong, that is on us to put right, and you aren't paying for the hours either.
Defective parts
New components that fail in service within the warranty period. Parts fail occasionally even when they're good parts. That's our problem to solve, not yours.
Our workmanship
Anything that traces back to how the unit was assembled, installed, or calibrated here. We stand behind the way it went together.
Parts and labor
Both. If a covered failure happens, you're not paying for the components or for the hours to put it right. That distinction matters more than most people realize when comparing shops.
Bring it back to us first. Diagnosing our own work is faster and cheaper than having someone else guess at it, and a teardown somewhere else can complicate the picture for everybody.
What isn't covered
Short list, and we'd rather you read it now than find out later. A warranty that pretends to cover everything isn't a warranty, it's marketing.
Significant modifications
If the transmission is running in a vehicle with major modifications, coverage may be denied. Tell us what's on the truck before the work starts and we'll be straight with you about where you stand.
Large power adders
Serious power adders put loads on components that no rebuild is warranted against. That doesn't mean we won't build you one. It means we'll talk about coverage honestly first.
Abnormal stress or wear
Operating the vehicle in a way that places abnormal amounts of stress or wear on components. Normal towing and normal work use are not what this means.
None of this is a gotcha. If your truck is modified or you use it hard, say so up front and we'll tell you exactly what the warranty does and doesn't do for your situation before you spend a dollar.
Fluid service
every 30 to 40k
We recommend a fluid change every 30,000 to 40,000 miles. Be clear about what that is and isn't: it's a recommendation, not a condition of coverage. Missing a fluid change in that window isn't going to cause a rebuilt transmission to fail outright, and we're not going to deny a claim over a service record.
The reason we recommend it is different and more useful. Clean fluid is what makes a rebuilt transmission live well past the warranty period. The warranty covers three years. The fluid service is how you get ten.
Why three years
and not one
The length of a warranty tells you what a shop actually thinks of its own work. A shop offering twelve months has told you how long it expects the repair to hold up.
Ours is three years and 45,000 miles because of the quality of the parts going in and the way they go in. We use upgraded aftermarket components where they solve a known failure point, rather than reinstalling the exact part that failed the first time. That decision is what makes a three year number possible.
We're not interested in racing to the bottom on price against shops that have less value in their solution. If someone quotes you less, ask what their warranty is and what parts they're using. That's usually the whole answer.
Two questions worth asking
Transmission quotes are hard to compare because the number on the page doesn't tell you what you're getting. These two questions do most of the work.
What's the warranty, in writing?
- How long, and how many miles?
- Is it included, or is it a product being sold to you separately?
- Does it cover parts and labor, or only parts?
- Who honors it, and what do you have to do to make a claim?
What parts are going in?
- New, remanufactured, or used components?
- Is the known failure point being addressed, or reinstalled as-is?
- Is the torque converter being replaced or reused?
- Are upgraded components available for this unit, and are they being used?
Ask us the same two questions. We'd rather you compare us properly than take our word for it.
How to use it
No forms, no claim department, no hold music. You call the shop and talk to the people who built your transmission.
Call us
Describe what the truck is doing. If it's slipping badly, overheating, or not engaging, stop driving it and tell us that on the phone.
Bring it back
We'll get it scheduled and diagnose it here. If it's a distance, ask about towing and we'll work with you on getting it in.
We make it right
If it's covered, we handle it. If it turns out to be something unrelated, we'll show you what we found and what your options are.
Keep your invoice. It has the date, the mileage, and exactly what was done, which is everything needed to establish coverage. We keep our copy too.
Straight answers
Does the warranty cost extra?
No. Three years and 45,000 miles is included with the rebuild. There's no separate warranty product, no upgrade tier, and nothing to decline at the counter. It's part of the price you were quoted.
What starts the clock?
The date the work is completed and the vehicle goes back to you, along with the mileage at that point. Both are on your invoice, which is why we tell you to keep it.
Does it cover parts and labor?
Both. A covered failure means you're not paying for the components or for the labor to put it right. A lot of warranties in this trade cover parts only, which leaves you with a bill for the hours, and the hours are the expensive part of a transmission job. Worth asking about anywhere you shop.
What if I'm out of town when something happens?
Call us before anyone touches it. We'll talk through what's happening and what makes sense from where you are. Having someone else tear into it first can make the situation harder to sort out for everybody involved.
Do I need to maintain the transmission to keep coverage?
Not to keep coverage, no. We recommend a fluid change every 30,000 to 40,000 miles, but that's advice, not a condition. Skipping one isn't going to make a rebuilt transmission fail outright and we're not going to deny a claim over a service record. We recommend it because clean fluid is what makes the unit live well past the warranty period.
What if my transmission came from an extended warranty company or a dealer?
Then the coverage picture changes, and it's worth understanding before you choose. When an extended warranty company supplies one of their remanufactured units, the warranty period isn't the same as ours, because what went into that assembly is unknown to us. When the unit comes from a Ford or GM dealer, they may require that warranty work be done at their own facility. In some cases a GM dealer will authorize us to perform the repair here, with parts supplied by the dealer and the labor paid by the dealer. Tell us up front which situation you're in and we'll explain exactly who covers what.
Is my truck's modification going to void it?
Depends on the modification, and we'd rather have that conversation before the work than after a failure. Significant modifications, large power adders, or use that puts abnormal stress on components can result in coverage being denied. Normal towing and normal work use are not what that means. Tell us what's on the truck and how you use it, and you'll get a straight answer about where you stand before you spend anything.
Why does the length of a warranty matter so much?
Because it's the one number a shop can't fake. Anyone can say they do good work. Committing to stand behind it for three years and 45,000 miles costs real money if the work isn't good. That's why it's worth asking about before you choose a shop, not after.
Ask us anything
If you're comparing quotes and want to understand what you're actually being offered, call. We'll answer straight, including when the other quote is the better deal.
727-870-0058